Global lessons in Customer AI: How is Australia handling the Transition?

Join Polain and guest Tracey Robinson as she traces her unconventional path from policing in country NSW to spearheading digital AI products for giant US enterprises. The episode debates the challenges of implementing AI that genuinely improves customer journeys, the pitfalls of siloed thinking, and how Australian businesses can catch up to global standards.

Tracy shares actionable insights for future AI leaders - focusing on adaptability, building capability in-house, and always designing from the customer's perspective. Whether you're a tech exec, product manager or aspiring data professional, this episode delivers a punchy, authentic look at navigating the complex world of AI-powered experiences

This podcast is in partnership with The Black Dog Institute which aims to create a mentally healthier world for everyone. If you wish to support the cause please donate via the link Black Dog Institute - Precision Sourcing https://www.teamblackdog.org.au/fundr...

Host: Polain Byimira

Guest: Tracey Robinson

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